FAQ
Why do we offer only one fragrance?
Indeed a masterpiece takes time...We believe in the power of focus and perfection. Our commitment to quality and uniqueness led us to create a single fragrance, ensuring that every aspect of its creation is meticulously curated. This approach allows us to capture the true essence of our brand and offer an unparalleled olfactory experience.
I am in Dubai, how can i acquire this masterpiece?
If you're in Dubai, consider yourself fortunate !
To obtain our remarkable masterpiece, Oud Gone Wild, you have a convenient option at your fingertips.
Simply visit our website, where you can make your purchase online. Whether you're at your hotel or another location in the city, we'll ensure a seamless experience. Place your order before 6 pm, and within 2-4 hours, our efficient delivery service will bring this unparalleled fragrance right to your door. It's our way of bringing the essence of Dubai to you, creating an unforgettable olfactory journey within hours.
For soon our Dubai x Oud Gone Wild kiosk location will be revealed.
Where do we ship?
We offer Worldwide free shipping
Is a refund possible?
As a testament to our commitment to your satisfaction, we offer you an exquisite opportunity to explore our fragrance collection before fully embracing it. With every order of a BIN JAKOB fragrance, we include a complementary sample, crafted to allow you a tantalizing preview. In case the fragrance doesn’t align with your expectations and tastes, fear not, for the unopened bottle can be returned and fully refunded, ensuring your complete satisfaction. (Option available for the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman and Bahrain only)
I haven't received my order, what should I do?
Please contact the customer service team at info@binjakob.com
When will my order be delivered?
-Dubai : 2-4 hours delivery time if the order is placed before 6pm
-Other Emirates : 1 day delivery time if the order is placed before 6pm (otherwise 2 days)
-GCC countries (Saudi Arabia, Qatar, Kuwait, Bahrain, Oman) 3-4 days delivery time
-Rest of the world (international) expect between 7-12 days
Secure payment
Transactions are handled with bank-grade security.
Free shipping in UAE
We offer delivery throughout the UAE and worldwide.
Satisfied or refunded
Return your items if you are not satisfied.