This Return and Refund Policy outlines the terms and conditions under which BIN JAKOB accepts returns and issues refunds for products purchased through our website at [www.binjakob.com]. By making a purchase on our website, you agree to the following policies.

Returns

1. Eligibility: We accept returns for products purchased directly from our website within 7 days from the date of purchase. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when you received it.
2. Return Process: To initiate a return, please contact our customer service at customerservice@binjakob.com within the specified return period. Our team will guide you through the return process and provide you with a return authorization.
3. Return Shipping: You are responsible for shipping the returned item back to us. We recommend using a trackable shipping method to ensure the safe delivery of your return.

Refunds

1. Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Refunds are issued based on the condition of the returned item and compliance with our return policy.
2. Refund Process: If your return is approved, we will initiate a refund to your original payment method. Please note that it may take 15 business days for the refund to be reflected in your account, depending on your payment provider's policies.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different product or variant, please follow the return process to initiate a return for the original item and then place a new order for the desired product.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Opened or used products
• Items that are not in their original packaging
• Items that have been personalized or customized
• Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the product. We will provide instructions for returning the item, and upon verification, we will offer a replacement or issue a refund.

Shipping Costs

Shipping costs for returned items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer service at customerservice@binjakob.com